Returns & Refund Policy

At Soundgas, we want you to be completely satisfied with your vintage and modern audio gear. If your purchase doesn't meet your expectations, you can return it within 14 days of receipt for a full refund or exchange, provided it remains in its original condition.

Return Process

• 1.
  Initiate Your Return

  Contact our support team via email within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Carefully pack the item in its original professional packaging, including all cables, manuals, and accessories to ensure safe transit.

• 3.
  Shipping and Tracking

  Affix the provided return label and drop the package off at an authorized courier location, ensuring you keep a copy of the tracking number.

• 4.
  Inspection and Refund

  Once our technicians verify the equipment's condition, we will process your refund to the original payment method within 5-7 business days.